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You can delete your Casemix Solutions account at any time, with or without the app installed. This applies to accounts for the Casemix CodeAssist mobile app, the Web Grouper and our other online Services.
- 1. Open the Casemix CodeAssist app and sign in.
- 2. Go to Settings > Account > Delete account.
- 3. Confirm. You will be signed out on all devices.
Email info@casemix.com.my with the subject "Account deletion request", from the email address on your account. Include your full name. We may ask you to confirm the request before we act on it.
If you signed in with Google, send the request from that Google email address.
- Your account and profile (name, email, phone and organisation).
- Google sign-in details (name, email, profile picture and Google account ID).
- Registered devices and sign-in records.
- Your saved coding history, AI requests and AI feedback.
We complete deletion within 30 days of your request. Copies in backups are removed within a further 90 days.
- Invoices and payment records, for as long as tax and accounting laws require.
- Training attendance and certificate records, where needed for HRD Corp claims or to verify a certificate.
- Anonymised statistics that can no longer identify you.
If your account was provided by your hospital or organisation, data your organisation owns stays with it, and its administrator may need to approve the request.
For any questions about deleting your data, contact our Data Protection Officer at info@casemix.com.my or +60 10-354 6921. See our Privacy Policy for more.